Privacy Policy

Welcome to chicken-vs-zombies.uk. We are committed to protecting your privacy and ensuring you have a safe, fair, and responsible gaming experience. This Privacy Policy explains how Chicken vs Zombies Entertainment Ltd. (referred to as "we", "us", or "our"), the operator of this website, collects, uses, shares, and protects your personal data.

We understand that as a gambling site, we fall under Google's "Your Money or Your Life" (YMYL) category, specifically "Financial Security." This means we take our responsibility to protect your financial and personal well-being extremely seriously. Learn more about our company values. Our aim is to not just comply with legal requirements, but to build and maintain your trust through clear, transparent, and proactive data protection practices.

1. Who We Are

Chicken vs Zombies Entertainment Ltd. is a company registered in the United Kingdom, operating the online slot game "Chicken Zombies" via the website chicken-vs-zombies.uk.

We operate under a licence issued by the UK Gambling Commission (UKGC), which requires us to adhere to strict standards for player protection, fair play, and data security, in addition to our obligations under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Our Commitment to Your Privacy

Your trust is paramount. We are committed to:

• Transparency: Clearly explaining what data we collect and why.
• Security: Protecting your data with robust technical and organisational measures.
• Fairness: Using your data responsibly and in line with your expectations and legal requirements.
• Control: Empowering you with rights over your personal information.
• Responsibility: Proactively addressing concerns related to privacy, game fairness, and responsible gambling.

3. What Personal Data We Collect

We collect various types of personal data to provide you with our game and services, manage your account, and comply with our legal obligations.

Data you provide directly to us:

• Account Registration Data: When you create an account, we collect your chosen username (e.g., "User f959ab..."), email address, password (stored as a secure hash), and any avatar selection you make (e.g., from the 12 options provided in the "Change avatar" modal). Experience our Chicken Zombies game today.
• Financial Transaction Data: While we do not directly process your payment card details (these are handled by secure payment processors), we collect information about your deposits, withdrawals, and current balance (e.g., "BALANCE: 5 000 RUB"). This includes transaction IDs, amounts, and currency (e.g., RUB).
• Responsible Gambling Data: If you use our responsible gambling tools (e.g., setting deposit limits, self-exclusion), we collect information related to these settings to ensure your protection.
• Communications Data: When you contact our customer support (e.g., via email), we collect the content of your communications and any contact details you provide.
• Know Your Customer (KYC) / Anti-Money Laundering (AML) Data: To comply with legal obligations, we may request and process identity verification documents (e.g., passport, driving licence, utility bills for proof of address, source of funds declarations) as part of our player verification procedures.

Data we collect automatically when you use our website and game:

• Gameplay Data: We collect detailed information about your gaming activity, including:
  • Bet History: Date, bet amount (e.g., "BET: 100 RUB"), multiplier achieved (e.g., "Mult."), and win/loss amounts (e.g., "Win"). This is visible in your "My bet history" modal.
  • Game Choices: Difficulty levels selected (e.g., Easy, Medium, Hard, Hardcore), game rounds played, and cashout actions.
  • Provably Fair Data: For each game round, we record your "Next client (Your) seed" and the "Next server seed SHA256" to ensure and verify game fairness.
  • In-game Interactions: Information about how you interact with game elements, such as button clicks (e.g., "Play" / "GO" button, "CASHOUT" button).
• Technical and Usage Data: We collect information about your device and how you access our services, including:
  • IP Address: Your internet protocol address.
  • Device Information: Type of device, operating system, browser type and version.
  • Usage Patterns: Pages visited, time spent on pages, game loading times, and errors encountered.
  • Location Data: General geographic location derived from your IP address.
• Cookies and Similar Technologies: We use cookies and other tracking technologies to enhance your experience, remember your preferences (e.g., sound/music toggles, fullscreen mode, spacebar to spin), and for analytics. Please see our Cookies Policy for more details.

4. How We Use Your Personal Data (Purposes & Lawful Basis)

We process your personal data based on specific lawful bases under the UK GDPR.

Our main processing activities include:

• Providing and operating our gaming services
• Managing your account and processing transactions
• Ensuring fair play and preventing fraud
• Complying with gambling regulations and AML requirements
• Implementing responsible gambling measures
• Providing customer support
• Improving our services through analytics
• Marketing communications (where you have consented)

5. How We Share Your Personal Data

We may share your personal data with:

• Payment Processors: To process deposits and withdrawals
• Regulatory Bodies: UK Gambling Commission and other relevant authorities
• Legal Compliance: Law enforcement when legally required
• Service Providers: Technical support, hosting, and analytics providers
• Business Partners: Game providers and affiliate partners (with appropriate data protection agreements)

We never sell your personal data to third parties for marketing purposes. Explore our casino games with confidence.

6. International Data Transfers

Your data may be transferred to and processed in countries outside the UK/EEA. We ensure appropriate safeguards are in place, including:

• Adequacy decisions by the UK government
• Standard contractual clauses
• Certification schemes
• Binding corporate rules

7. Data Security

We implement robust security measures to protect your personal data:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive information
• Regular security audits and penetration testing
• Access controls and staff training
• Incident response procedures
• Regular backups and disaster recovery plans

8. Data Retention

We retain your personal data for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Prevent fraud and ensure responsible gambling

Typical retention periods:

• Account Data: 7 years after account closure
• Transaction Records: 7 years (regulatory requirement)
• Marketing Data: Until consent withdrawn or 3 years of inactivity
• Technical Logs: 12 months

9. Your Data Protection Rights

Under UK GDPR, you have the following rights:

To exercise your rights, contact us at [email protected]. We will respond within one month.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Provide personalized gaming experience
• Analyze site usage and performance
• Prevent fraud and ensure security
• Deliver relevant advertising (with consent)

You can manage cookie preferences through your browser settings. However, disabling certain cookies may affect site functionality. Check out our exciting free spins offers.

11. Responsible Gambling & Player Protection

12. Children's Privacy

Our services are strictly for adults aged 18 and over. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will delete it immediately and may close any associated account.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our site

Continued use of our services after changes constitutes acceptance of the updated policy. Don't miss our latest bonus offers.

14. Contact Us

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority. Visit our homepage for more information.