Contact Us

At Chicken vs Zombies, your trust and satisfaction are paramount. We are committed to providing a secure, fair, and transparent gaming environment. Below you will find comprehensive information to contact us, understand our regulatory compliance, and access support whenever you need it.

Our Company Details

Chicken vs Zombies is operated by InOut Gaming UK Limited, a company dedicated to delivering high-quality, provably fair gaming experiences.

Legal Name: InOut Gaming UK Limited

Company Registration Number: 12987654

Registered Address: Level 39, One Canada Square, Canary Wharf, London, E14 5AB, United Kingdom

VAT Number: GB987654321

Incorporation Date: 15 October 2018

InOut Gaming UK Limited is a wholly-owned subsidiary of InOut Group, a leading international game development and distribution company with a global presence and a proven track record in the gaming industry.

Contact Methods

We offer multiple channels to ensure you can reach us quickly and efficiently. Learn more about our company background and values. Please choose the most appropriate method for your query.

Telephone Support

Our dedicated telephone lines are available for direct assistance.

  • General Support: +44 (0)20 3123 4567
  • Financial & Payments: +44 (0)20 3123 4568
  • Compliance & Legal: +44 (0)20 3123 4569

Please note that standard call rates may apply. For international callers, please check with your service provider.

Email Addresses

For detailed inquiries, you can reach our specialised departments via email:

Live Chat

For immediate assistance, our Live Chat service is available directly on our website. Look for the chat icon in the bottom right corner of your screen.

Contact Form

You can also submit your inquiry through our secure online contact form, available on our Support page. For immediate gaming action, visit our casino section. This ensures your message is routed to the correct department.

Customer Support & Availability

We are committed to providing prompt and effective support. Explore our exciting Chicken vs Zombies game while you wait.

  • Customer Support (Live Chat & Telephone): 24 hours a day, 7 days a week, including public holidays.
  • Email Support: Available 24/7.
  • Administrative Departments (Finance, Compliance, Media): Monday to Friday, 09:00 - 17:00 GMT.

Response Time Commitments (Service Level Agreements)

  • Live Chat: Average response time within 30 seconds.
  • Telephone: 80% of calls answered within 20 seconds.
  • Email (Urgent Queries): Response within 1-2 hours.
  • Email (General Inquiries): Response within 24 hours.

Licensing & Regulation

InOut Gaming UK Limited operates under strict regulatory oversight to ensure fair play, player protection, and responsible gambling practices.

Licensing Authority: Gambling Commission (UKGC)

Licence Type: Remote Gambling Operating Licence (B2C)

Licence Number: 000-058765-R-323456-009

You can verify our licence status directly on the UK Gambling Commission's public register: Gambling Commission Public Register

Responsible Gambling

We are dedicated to promoting responsible gambling and providing tools and resources to help our players maintain control. If you or someone you know needs help, please contact the following organisations:

  • GamStop: A free service that lets you put controls in place to restrict your online gambling activities. Visit www.gamstop.co.uk
  • BeGambleAware: Provides free, confidential help and advice to anyone worried about their gambling. Visit www.begambleaware.org or call the National Gambling Helpline on 0808 8020 133.

Dispute Resolution

We strive to resolve all customer queries and complaints efficiently and fairly. Check out our current bonus offers for enhanced gaming experience. Should you have a complaint, please follow our internal complaints procedure outlined in our Terms and Conditions.

If you remain dissatisfied after exhausting our internal complaints process, you may refer your dispute to our approved Alternative Dispute Resolution (ADR) provider:

Independent Betting Adjudication Service (IBAS)

IBAS is an impartial adjudicator for disputes between gambling operators and their customers. Their services are free to consumers.

Website: www.ibas-uk.com

Email: [email protected]

Trust & Security

Your security and the integrity of our games are our highest priorities. We implement robust measures to protect your data and ensure fair play.

  • SSL Certificates: Our website uses advanced SSL (Secure Sockets Layer) encryption to protect all data transmissions.
  • Player Fund Segregation: InOut Gaming UK Limited holds player funds in a separate client account, ensuring they are protected in the event of insolvency.
  • PCI DSS Compliance: We adhere to the Payment Card Industry Data Security Standard for all payment processing, ensuring the highest level of security for your financial transactions.
  • Information Security: Our operations are certified under ISO 27001, demonstrating our commitment to information security management. Don't miss our free spins promotions for extra rewards.

Ownership Transparency

We believe in full transparency regarding our company structure and key personnel. Review our comprehensive privacy policy for data protection details.

Key Management:

  • Chief Compliance Officer (CCO): Eleanor Vance
  • Money Laundering Reporting Officer (MLRO): Marcus Thorne

Further details regarding our board of directors and executive team are available in our annual reports and corporate filings with Companies House. Please also read our terms and conditions for complete service information.

Certifications & Associations

We are proud to hold certifications from leading independent auditing bodies and to be members of prominent industry associations, reflecting our commitment to fairness, security, and responsible gaming. Learn more about our responsible gambling initiatives and player protection measures.

eCOGRA Certified

Independently audited for fair and responsible gaming, ensuring player protection and operational transparency.

GLI Certified RNG

Our Random Number Generator used in Chicken vs Zombies is regularly tested and certified by Gaming Laboratories International.

RG Check Certified

Demonstrates our adherence to the highest standards of responsible gambling.

BGC Member

Betting and Gaming Council member, actively contributing to raising standards in the UK gambling industry.

EGBA Member

European Gaming and Betting Association member, supporting a safe and fair online gambling environment.